Shipping

Depending on the item(s) you purchase and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods. Shipping costs are based on the shipping method of your choice. Your total shipping charges will be automatically calculated at checkout prior to the completion of your order. Please note that shipping times do not include processing time (items generally take 1-2 business days to process).

Returns

If you are not satisfied with your purchase you have 15 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it, your item must be in the original packaging, and your item needs to have the receipt or proof of purchase.

You will be responsible for paying for your own return shipping costs for your item unless the item is incorrect or damaged. Shipping costs are non­refundable.

Shipping charges for returns will be covered only in the event that an order was incorrectly fulfilled or that the merchandise received was defective.

Please contact us at info@sweetoffs.com for the appropriate shipping address.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.